Damaged Baggage
A maximum of USD 100 will be paid for each passenger who receives baggage completely damaged and cannot be repaired, depending on the type and brand of bag.

Pilfered Baggage
The amount of compensation for pilfered baggage will be based on the difference between the weight shown on the baggage check at the station of origin, and the actual weight received at destination, the weight will be multiplied by USD 20, taking into consideration RJ's limited liability for items that are not acceptable in passenger baggage such as: Fragile or perishable items, money, jewelry, precious, metals, silverware, negotiable papers, securities, or other voluble business documents, passports, etc.

Baggage Claims
RJ should be notified as soon as possible about loss, delay or damage to checked baggage. A written claim must be submitted immediately upon the arrival of the flight on which the baggage was checked.