Royal Jordanian’s ground handling services are designed to get you and your luggage safely to your destination. Our team is dedicated to caring for your personal items, and takes great care to ensure it is returned to you in the same condition you give it to us. If there is damage to any of your luggage when traveling or shipping with us, we will do all we can to quickly and efficiently compensate you for this.
If your checked baggage does not arrive on your flight, please file a report with our Baggage Services Counter located at the Arrival Hall, prior to customs clearance. We will make every effort to return it to you as soon as possible and deliver it to an address of your choice free of charge within 24 hours of its arrival at their final destination.
A maximum of USD $100 (JOD 71) will be paid for each passenger who receives their baggage damaged beyond a state of repair, dependent upon the type and brand of bag.
Items Missing From Baggage
The amount of compensation for items reported missing from baggage upon arrival at your final destination will be based on the difference between the weight shown on the baggage claim check at the station of origin, and the actual weight received at destination. The weight discrepancy will be multiplied by USD $20 (JOD 14), taking into consideration Royal Jordanian’s limited liability for items that are not acceptable in passenger baggage, such as: fragile or perishable items, money, jewelry, precious metals, silverware, negotiable papers, securities or other valuable business documents, passports, etc.
Retrieving Lost Luggage
Your bags always travel with you on Royal Jordanian flights. In the rare instance your luggage is delayed in arriving to your destination, we will use our network of ground handling service teams at airports around the world to quickly locate your bags and have them delivered to you.
If your luggage has been lost, rest assured that we will do our utmost in locating it and assisting you through any inconveniences caused by the situation. You may use our luggage tracking application to review your file and check on the status of your lost luggage by clicking here.
Royal Jordanians' liability to pay compensation is limited and is calculated on the weight of the baggage lost. The extent of the liability is equivalent to USD $20 per kilogram.
If you need to speak with a Royal Jordanian representative with regards to lost/misplaced luggage, please choose from the drop-down menu below.
At Royal Jordanian, we strive to serve our customers each day, in the air and on the ground. If you have any questions, please contact customer service:
- In Jordan: +962 6 5100000
- Worldwide: Global Phone Numbers