Be Informed

Paying for Your Ticket Online

Royal Jordanian makes it easier than ever to book a ticket from the convenience of your home or office by offering you the option of paying online at the time of reservation. You may make an online booking where travel starts from a wide range of origins (a list appears in the 'Departure' dropdown menu), but can only pay for these with a major credit or debit cards.

 
Pay Later

Passengers can choose to pay immediately online, or delay payment up to 72 hours when making their booking online.

You have the option to place your booking on hold for up to 72 hours of booking. If you have not finalized payment within the 72 hours, your booking will be cancelled.

Pay Now

Payment can be made by clicking the Pay Now button on the booking details page at the My Trips page to process the payment process online within the 72 hours from the flight time.

Customer may be offered one or more of the following payment options:
  • Credit card (Visa, MasterCard, American Express)
  • Debit Card (Maestro in the UK )
  • Real-time online bank transfer
  • CashU e-wallet
  • PayPal

We have different payment options from different countries; you can select your desired payment option during the booking process based on the payment options that are given to you. If your desired payment option is not shown, it may not be available for the country that you are departing from, or there is too little time left before departure.

For any comment about payment options please contact us at e-commerce@rj.com

What is PayPal?
PayPal is a safe, easy way to pay. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information. Before using PayPal, you need to register with them, and you need to register a method of payment with them, such as a credit or debit card.

When booking online at rj.com and selecting the PayPal option, you will be sent to the PayPal website, where you will need to log-on and select one of the payment methods that you have registered with them in order to pay. PayPal will process your payment, and you will then be taken back to rj.com, where your booking confirmation and e-tickets will be given. PayPal provides payment to Royal Jordanian on your behalf, and your payment method details are not given to Royal Jordanian.

What is CashU?
CashU is a safe, easy way to pay. The service allows anyone to pay using his e-wallet. Before using CashU, you need to register with them, and you need to fund your account.

When booking online at rj.com and selecting the CashU option, you will be sent to the CashU website, where you will need to log-on in order to pay. CashU will process your payment, and you will then be taken back to rj.com, where your booking confirmation and e-tickets will be given. CashU provides payment to Royal Jordanian on your behalf, and your payment method details are not given to Royal Jordanian.

What is iDeal real-time bank transfers?
Paying via iDEAL is a very safe way to purchase your tickets online. iDEAL is easy to access, simple to use and free of cost. Your name and bank account number will not be disclosed until you approve the payment.

Real-time bank transfers give an immediate online authorization/confirmation of funds availability. Immediately after completing your purchase, you will receive a confirmation message and your online bank account statement will also be updated.

Customers may pay with iDeal real-time banking, if their billing country is Netherlands.

Credit/ Debit cards Online payment rules
When you are required to enter your billing information and credit card details during the payment process, you will see the payment rule applied from the country of departure listed at the top of the billing details page

These rules apply for all bookings made on rj.com:

  1. In some countries, for security reasons, the holder of the credit card used to book a ticket or group of tickets must be one of the travelers on that itinerary, and will be required to show the credit card at the airport check-in counter prior to receiving boarding passes. In other countries, the card holder does not have to be one of the travelers.
  2. When booking travel originating from some specific countries, the credit card used to make the online payment for this booking will be verified at the time of check-in. If you are not able to present the card used for payment of booking at the time of check-in, you will not be allowed to fly. If this applies to you, you will be notified during the booking process.
  3. Please note that since Royal Jordanian is based in Amman, Jordan, it is possible that for your online transaction, your credit card issuing bank will charge a fee for usage of the card in a foreign country. For further information, please contact your credit card issuing bank.
  4. Royal Jordanian will charge your credit card in the currency that is given on the payment page. If you are not using a credit card based in the country of departure of the ticket, your card issuer may apply charge a fee for transactions in a foreign currency, and also apply different exchange rates compared to those given by the Currency Converter on our site. Please check with your credit card issuer for any fees and their applicable exchange rates.
  5. In most cases, Visa, MasterCard and American Express can be used for payment. When departing from a few countries however, American Express may not be available. The "Card type" drop down menu will show the card types that you can use for that departure country.
  6. For payments by Visa card, depending on your card issuer, you may have to complete an extra level of security checks through the Verified by Visa scheme - a popup window will appear after you confirm purchase of your itinerary containing your banks logo, in which you must provide your Verified by Visa password. This is not the PIN used for ATM/Cash machines. If you are requested to enter this password, but you have not registered for the scheme, please contact your bank to register. If you are requested to enter this password and you choose to continue without entering it, or enter the incorrect password, your booking would not be successful.
  7. For payments by MasterCard, depending on your card issuer, you may have to complete an extra level of security checks through the MasterCard SecureCode scheme - a popup window will appear after you confirm purchase of your itinerary containing your banks logo, in which you must provide your MasterCard SecureCode password. This is not the PIN used for ATM/Cash machines. If you are requested to enter this password, but you have not registered for the scheme, please contact your bank to register. If you are requested to enter this password and you choose to continue without entering it, or enter the incorrect password, your booking would not be successful.
  8. If your credit card is issued in India, we only accept international Credit Cards.
  9. Yes, you can pay with a virtual credit card/pre-pay payment card as long as it is supported by one of the card schemes that Royal Jordanian Airlines accepts e.g. Visa, Master card etc.

Please note: The use of a virtual credit card may prevent you from using checking in on rj.com or self-service check in. This is because we will need to present a copy of your virtual card certificate, supplied by your bank as part of the use of a virtual card process, before we can accept you for travel.

If your credit card has expired since payment was made, you have a new credit card, or you do not have the original credit card used for payment, you will not be able to use the check-in kiosks or check-in desks. In this instance, please go to the ticket desk, where an agent will be able to validate your booking for check- in. If you do not have the credit card used for payment with you at the airport, you will need to show an acceptable form of identification.

Customers may also pay with a Switch/Maestro, Solo, issued by a UK bank and billed to a UK address. Payment must be made in full, at the time of booking. When entering your card number, please do not put any spaces between the sets of numbers, otherwise the system will reject the payment.

Customers may also pay with iDeal real-time banking, if their billing country is Netherlands.

Real-time bank transfers give an immediate online authorization/confirmation of funds availability. Immediately after completing your purchase, you will receive a confirmation message and your online bank account statement will also be updated.

Paying via iDEAL is a very safe way to purchase your tickets online. iDEAL is easy to access, simple to use and free of cost. Your name and bank account number will not be disclosed until you approve the payment.

You can pay online using CashU - e-wallet

You can pay online using your CASHU account with secure, accessible and easy to use payment solutions.

Payment must be made in full, at the time of booking.

CashU give an immediate online authorization/confirmation of funds availability. It gives everyone the possibility to buy online without discriminating on age, income, nationality or banking contacts.

For more information on using CashU go to www.cashU.com.

The card verification code (CVC) is a three- or four-digit credit card security code. Since this number is not embossed on the card it cannot be printed on receipts. This prevents anyone other than the credit card bearer from using the number. Visa, MasterCard and AMEX Cards have a three digit code located on the top right hand side of the signature strip on the back of the card. Royal Jordanian does not store or retain your Card Security Code. It is only used during the process of validating your credit card.

American Express Cards have a four-digit number printed above the account number on the front of the card.

Flight reservations made on rj.com will be booked as e-tickets wherever your route/passenger details allow. Your automated email receipt will normally be generated a few minutes after your booking has been made, but no later than four hours. Your credit card will have been debited when you made your booking if you have received an e-ticket, it will be debited when your ticket is issued. You shall bring the same payment card with you to the airport, which you used to purchase your ticket online. Credit card shall be presented on any of our check-in channel. When presenting your card at check-in, you will not be debited again. This is simply to establish your identity and enable us to locate your booking.

Via our online channel if your departure point is in a different country from the country where your credit card is issued and billed, you’ll be able to pay and issue ticket online. However credit card holder shall be one of the travelers and credit card used for payment should be presented at check-in counter as form of identification to accept passenger onboard.

If you are traveling on the same flights, you simply include the other person's name on the 'Passenger Details' page. Please ensure that you enter your name as the first passenger. If you are not traveling, you can still make a booking for somebody else online, and an e-ticket will be issued. However, Passenger shall bring the same payment card with her/him to the airport, which you used to purchase the ticket online. Credit card along with an acceptable form of identification should be presented on any of our check-in channel as form of identification to accept passenger onboard.

Acceptable forms of identification are:

  • Actual credit card used for payment
  • Official credit card holder authority letter
  • Copy of credit card
  • Passport / National ID card
  • Company works card / ID
  • Copy of billing statement

Once the booking has been completed, you will be directed to a confirmation page. Please save this for future reference. If your web browser does not display a confirmation page and booking reference, it is likely that the booking has been completed successfully, but the confirmation page has failed to reach your browser. If this occurs, please check your email inbox, including any 'trash' folders, to see if your email receipt has arrived which confirms your reservation details. If you have not received an email within two hours (for an e-ticket), customers should email us at ibesupport@rj.com or visit www.rj.com to get local office number (or call our Call center +96265100000 and ask the agent to retrieve your booking.

Verified by Visa is an additional online security measure provided by Visa for their cardholders.

To find out more about this service, please visit one of the following sites.

The above links are to external websites and Royal Jordanian is not responsible for the information contained in these websites and that different term and conditions may apply.

To enroll in Verified by Visa you will need to contact the bank that has issued your credit card.

If your bank is not yet participating in the Verified by Visa program, they may be planning to do so in the very near future. As this service is not supplied by Royal Jordanian Airlines, we cannot help you enroll for the Verified by Visa scheme, nor with any information relating to this program. For this, you must contact the bank who has issued your card or Visa directly.

Verified by Visa and MasterCard SecureCode are products that are offered by Visa and MasterCard in conjunction with the bank who has issued your card. In the window on this page, you may have been asked by your bank to enroll in either Verified by Visa or Secure Code. If you are familiar with these products, you may choose to enroll now as part of this booking process. If you are not familiar with these products and their benefits, you may wish to obtain more information before enrolling.

After completing this booking you can access a variety of information on these products, including links to Visa and MasterCard's websites. If however, you would like to speak to someone about either Verified by Visa or MasterCard SecureCode, you must call the bank who has issued your card and not Royal Jordanian, who unfortunately will not be able to help.

As part of your booking process you may have experienced some form of problem with either the Verified by Visa or MasterCard SecureCode payment schemes. There are a variety of reasons why you may experience a problem and we have listed the most common reasons and solutions below.

  • Payment verification screen appears blank:
    Payment verification is made by rj.com transferring data to your bank via a data transfer link, which has an encrypted format.
    Some computers are protected by a firewall, which stops the payment verification screen being downloaded and the screen appearing blank
    If the screen appears blank, you may need to use another computer, which does not have this firewall protection.
  • Problems enrolling online:
    If you are having problems enrolling online for payment verification process, we suggest that you enroll directly on the banks own web site, which has issued your credit card. Once you have registered you will then be able to make a booking on rj.com.
    Alternatively you may wish to try and complete your booking again or choose to use a different card.
    If you continue to experience problems, you may wish to contact the Royal Jordanian for Support Email us at ibesupport@rj.com or visit www.rj.com to get local office number (or call our Call center +96265100000 on +962-6-5100000. 24/7
  • Credit card denied:
    Finally, if you have gone through the payment verification process and then get an error message such as ‘address does not match' or 'credit card denied', these messages are being prompted by your bank and you will need to contact them directly for any further assistance.
    Please note: If you have not received a booking reference your payment will not have been authorized and your credit card will not be debited.

Yes, you can pay with a virtual credit card/pre-pay payment card as long as it is supported by one of the card schemes that Royal Jordanian Airlines accepts e.g. Visa, Master card etc.
Please note: The use of a virtual credit card may prevent you from using checking in on rj.com or self service check in. This is because we will need to see a copy of your virtual card certificate, supplied by your bank as part of the use of a virtual card process, before we can accept you for travel.

To ensure that your transactions and personal information are secure, rj.com uses a technology called SSL (Secure Socket Layer). SSL encrypts all communications between your computer and our server so that the information can only be read and understood by us.

We offer two ticketing options, some of which may not be available in certain countries.

  1. Electronic ticket (e-ticket) with PAY NOW option
    No physical ticket is issued. If booking online, you must pay with a credit/debit card, and then print your e-ticket receipt.
  2. Local office pickup ticket with PAY LATER option
    Local office pickup is now allowed only in Jordan. You may collect tickets from Royal Jordanian offices around Jordan. Tickets must be collected within the time limit specified for your booking or the booking will be cancelled.

When you choose to pay by credit cards or debit cards, it is now possible to make payments in the currency of the country your flight was departing from. This new feature provides total transparency, as the final charge will appear on your statement in the currency of your departure city. However, in a limited number of countries (Jordan, Bahrain, Oman, Sudan and Kuwait) where their currency is considered as a non foreign currency you’ll see a currency conversion to USD or EUR

A billing address is the address where you are receiving the statements for your credit card or debit card. For your order to be approved when booking online the billing address has to match this address since it is the registered address on the card. Your billing address is the address to which your card statement is sent by your card issuer - it must match the address held by your card issuer exactly.

If it does not, the online booking may decline your purchase, or defer acceptance of your payment and seek further proof of your address or identity to ensure that you are the genuine cardholder.