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Flexible Changes on all RJ Flights

                           

Due to Coronavirus outbreak, and because your health comes first, Royal Jordanian is offering extra flexibility for passengers traveling from 27th of April till 20th of May 2020 who booked or will book their ticket from 16th of March till 27th of April,2020.

  • Changing reservation is free of Charge (penalty waived), difference in fare to be collected if applicable.
  • Refundable tickets can be refunded with zero penalty fee, non-refundable tickets and taxes to remain non-refundable. 

 

To assist passengers with more flexible solutions, RJ also offers the below for travel up to the 20th of May,2020:

  • RJ offers the option to keep the ticket value as credit to be used in the future as a voucher (Electronic Miscellaneous Document EMD), with the following benefits:
  1. Voucher (EMD) validity will be for one year from the date of issuance.
  2. The Voucher (EMD) can be used to any RJ route, and not limited to the originally booked ticket.
  • Passengers have the option to freeze their tickets up to one year (from day of issuance) if traveling on/before the 20th of May,2020.

 

In order to get the voucher (EMD), please submit an email to rebooking@rj.com including your booking reference, travelling date, and contact number. Our team will send you the voucher within 14 days from the date of your request.

Please Click here to submit voucher

For Tickets issued before 16th of March,2020, the following rules apply:

  1. First change reservation is free of charge and difference in fare to be collected.
  2. Refund to be applied according to RJ’s ticket terms and conditions.
  3. Passengers have the option to freeze their tickets up to one year (from day of issuance) if traveling on/before 30th of April,2020.

 

For further information, please call our Contact Center at +962 6 5100000.

 

All RJ flights are suspended till 27th of April,2020.Below destinations to be suspended after 27th of April,2020 :

 

Country RJ Destination Flights Suspension Until
Italy Rome 30th, April 2020
 UAE Dubai & Abu Dhabi  6th, May 2020
 Kuwait Kuwait  7th, May 2020
Tel Aviv Tel Aviv 30th, April 2020
Algeria Algeria 31st, May 2020
Netherlands Amsterdam 30th, April 2020
 Russia Moscow  30th, April 2020
 Turkey  Istanbul  30th,April,2020
Far East Bangkok 31st, May 2020
Hong Kong
Kuala Lumpur