Service animals accompanying
passengers with disabilities are accepted on board Royal Jordanian flights
free-of charge.
Only dogs are permitted to be
carried as service animals on board Royal Jordanian flights; unusual service
animals (e.g. snakes, other reptiles, ferrets, rodents and spiders) are not
permitted to be carried as service animals
Service animal
transportation shall not be denied on the basis that its carriage may offend or
annoy the airline personnel or persons traveling on the aircraft.
Acceptance policy
1. Service animals are permitted on all RJ flights in passengers’ cabin to accompany the passenger with a disability at any seat in which the passenger sits, provided that:
a. The dog is harnessed and leashed.
b. The dog's veterinary and health certificates are checked for compliance with destination country regulations.
c. The dog’s transportation complies with the destination country regulations needed to permit the legal transportation of the passenger’s service animal.
d. The dog does not obstruct an aisle or other are that must remain unobstructed to facilitate an emergency evacuation.
e. The dog remains under or near their master's seat at all times.
f. If the dog cannot be accommodated at the seat location of the passenger with a disability who is using the animal, the passenger shall be offered the opportunity to move with the animal to another seat location in the same class of service, if present on the aircraft, where the animal can be accommodated, as an alternative to requiring that the animal travel in the cargo hold.
g. For flights that exceeding 8 hours flight time or longer, the passenger shall provide:
- Documentation that the animal will not need to relieve itself on the flight, or
- The animal can relieve itself in a way that does not create a health or sanitation issue on the flight.
- Completed hardcopy or electronic version of the Department’s “U.S Department of Transportation Service Animal Air Transportation Form”
as a condition of Transportation”.
2. The following shall be accepted as evidence that the animal is a service animal:
- Identification cards, other written documentation, presence of harnesses, tags, or
- Credible verbal assurances of a qualified individual with a disability using the animal.
- For US flights only, complete and submit “U.S Department of Transportation Service Air Transportation Form”, developed by DOT, attesting to the animal’s training and good behavior, and certifying the animal’s good health.
3. If a passenger seeks to travel with an animal that is used as an emotional support or psychiatric service animal, the following shall be required to be provided by the passenger to accept the animal for transportation in the cabin: Current documentation (i.e., no older than one year from the date of the passenger’s scheduled initial flight) on the letterhead of a licensed mental health professional (e.g., psychiatrist, psychologist, licensed clinical social worker) stating the following:
a. The passenger has a mental or emotional disability recognized in the Diagnostic and Statistical Manual of Mental Disorders—Fourth Edition (DSM IV).
b. The passenger needs the emotional support or psychiatric service animal as an accommodation for air travel and/or for activity at the passenger’s destination.
c. The individual providing the assessment is a licensed mental health professional, and the passenger is under his or her professional care.
d. The date and type of the mental health professional’s license and the state or other jurisdiction in which it was issued.
*Service animal will not be confirmed until the following conditions are met:
- 48 hours Advance notice.
- Submit valid medical certificate.
- Approval granted by RJ Medical Advisor
Passengers traveling to USA with Dog/ Service Animal:
Effective 14th of July 2021, CDC is Temporarily Suspending the Importation of Dogs from:
- Countries classified by CDC as high risk for dog rabies (Jordan).
- Countries NOT at high risk if the dogs have been in a high-risk country during the previous six months.
These rules apply to all dogs including Puppies, Service Animals, and Emotional Support Dogs whether accepted as Hand-carried, Checked-in as Passenger Baggage, and Transported as Cargo.
Moreover, these rules also apply whether passenger just visiting the United States with his/her dog, importing dogs into the United States, or traveling out of the United States and returning with his/her dog after a temporary visit, such as a vacation or holiday, or for visiting friends and relatives.
CDC may grant advanced written approval (CDC Dog Import Permit) permitting the importation of fully rabies-immunized dogs, 6 months or older, from a high-risk country. Accordingly, to be eligible to apply for a CDC Dog Import Permit, the importer must be:
- A US government employee with permanent change of station or temporary duty orders.
- A US citizen or lawful US resident relocating to the United States, such as for employment or education; or
- An owner of a service dog that is specifically trained to assist a person with a disability.
Dogs with CDC Import Permits must enter the United States at a port of entry with a US Customs and Border Protection (CBP)-issued live animal care facility with a Facilities Information and Resource Management System (FIRMS) code, which currently is only available at the John F. Kennedy International Airport in New York City. (Not available in Detroit and Chicago).
Each eligible importer may be permitted to bring in a maximum of 3 personal pet dogs one time during the temporary suspension. Institutions requesting to import more than 3 dogs may apply to do so for the purposes of science, education, or exhibition as defined in 42 CFR 71.50, or for bona fide law enforcement activities.