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In case your ticket was not used, you have the option to keep it open and use it at anytime within 1 year from the date of issuance, or from the date of travel in case your ticket was partially used. In this case change penalty and fare difference may apply according to ticket rules

Please contact your travel agent for refund request.

Please send your refund request to RJCCSALES@rj.com

Please contact our sales offices.

Learn more about your ticket refund rules, by visiting Manage my Booking, or contact us at IBESUPPORT@rj.com
Please use this option, only in case of flight cancelation due to commercial/operational reasons or in case we were not able to provide you with the same service.
Terms and Conditions

Your feedback is valuable to us!

For complaints and feedback, please submit your inquiry at feedback.rj.com and we will be in touch with you shortly

If you have inquiries regarding your booking, please call us at +962.6.5100000 or through the following: RJ Offices


Thank you for contacting us

Thank you for submitting the refund request.

Our IBE support team will review your request within 3-5 business days, and will notify you once the refund process is finalized.

The amount will be credited to the original account used at the time of purchase within 14-21 days of receiving our notification email and based on your issuer bank.

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